Job Opportunity: Regional Engagement Officer - Brisbane - Australasian College of Paramedicine

Are you passionate about engaging with and supporting health professionals and students? Do you have excellent communication skills and the ability to foster strong relationships? If so, we have an exciting new opportunity for you to join our team as a Regional Engagement Officer focused on engaging with paramedics and student paramedics. We are looking for an enthusiastic individual who can drive engagement and attract new members to the College.

Full time $70,000 per year plus super

About the College

The Australasian College of Paramedicine (the College) is the peak professional association for paramedics in Australia and Aotearoa New Zealand. The College represents and supports over 10,000 paramedics and student paramedics. The College champions the role of paramedics in emergency, urgent and primary care, and we are committed to enhancing person-centred care for the community.

About the role

Full time

$70,000 per year plus super

After a department review and desire to improve member engagement, the College is looking for a Regional Engagement Officer to enhance our member and profession engagement and service delivery, and achieve strong membership growth across a defined region (QLD/NT and possibly one other state).

This is a great opportunity for a member / customer services, sales, and relationship expert with strong engagement and communication skills to make this role their own, working with our Member Engagement Manager and Conference and Events Manager to deliver a range of programs, services and events for members.

The role requires customer service, sales, relationship building experience with a focus on growing engagement and membership sales, ideally in the not-for-profit / member association space.

Note: This is a new role requiring flexibility and initiative to drive its success. The successful candidate will receive training and support to be able to speak confidently about the College and membership.

Role detail

• This is a full-time role offered on 12 month contract with opportunity to extend.
• The College has a remote-based, work from home workforce, meaning the Regional Engagement Officer will work from their own home office.
• The role has a travel requirement of approximately 75%, with the majority being within greater Brisbane and the Gold Coast area, but regular trips to regional QLD and interstate requiring overnight and multi-night stays is part of the role.
• This role must be Brisbane based due to almost daily travel in Brisbane.

Key Accountabilities

• Drive strong engagement with College offerings and recruitment of members by attending, presenting and speaking with paramedics and students about the College at:

• ambulance service events, stations and hospitals
• university events, lectures and society activities
• other events and activities within the region

• Build strong relationships and act as a liaison with ambulance services induction, education and operational teams, and university deans, program leads and lecturers to ensure the College is a trusted partner and considered as part of all activities.

• Work with the Member Engagement Manager and the Marketing and Communication Manager to deliver effective communications, implement member recruitment and retention strategies and campaigns for the region.

• Organise, coordinate and deliver local and regional events, including coordinating online events from the region, with presenters, volunteer organisers and College staff.

Key Competencies

• Communication skills, especially public speaking and presenting
• Influencing others
• Relationship building
• Planning and organising
• Customer focus

Role benefits

• Genuine work-life balance with home working and flexible working arrangements. The College is planning a 4 day work week trial later this year.
• Laptop and mobile phone provided, as well as additional home office equipment as required.
• Collaborative and inclusive work environment with values-based culture.
• Work with a team of remote workers who are passionate about what we do and the impact we make.
• Opportunity to make a meaningful impact on the paramedic community and contribute to the growth of the College.
• Professional development and training opportunities to enhance your skills and knowledge.
• Access to Employee Assistance Program (EAP)

Selection criteria

Essential:

• Minimum 3 years’ experience in sales, customer service or relationship building roles, with ability to confidently engage and relate to a wide range of people from university students through to experienced professionals.
• Demonstrated experience in business development, customer engagement or program delivery, preferably in a membership or not-for-profit organisation.
• Demonstrated experience and ability to communicate, present and speak publicly to potential members / customers, influencing behaviour and action.
• Able to manage event delivery and coordination, including online events, and multi-task across multiple event projects simultaneously.
• Self-motivated, pro-active and results orientated.

Desirable:

• Experience working with volunteers and/or in a Not for Profit membership environment.
• Knowledge of the health system and health professions would be a bonus

If you are a motivated individual with a genuine interest in engaging with people, we would love to hear from you. Join us in our mission to grow engagement and increase membership among paramedics and students.

Applications

Applications must include a cover letter outlining your suitability for the position against the selection criteria as listed above (maximum 2 pages) and a current CV of no more than 3 pages.

Selection criteria must be addressed for application to proceed further.

Please note that only shortlisted candidates will be contacted.

For more information, please contact Lauren Daws, Chief Operating Officer, jobs@paramedics.org

Find out more and apply. Applications close on Friday 17th November 2023. Please be advised that shortlisting and interviewing of candidates may commence before this date.